Terms & conditions
If you cancel your reservation, you must notify us by sending an e-mail to firstname.lastname@example.org introducing your order number.
For ROUTES and BIKES HIRE:
– Up to 28 days prior to the arrival date 10% of the total price of the service
– From 27 to 3 days prior to the arrival date: 25% of the total price of the service
– After 48 hours prior the arrival date or No-Show: 100% of the total price of the service
1 – CONTRACT CONDITIONS:
1- If the package includes a hire bike, you have to return the bike to our office or to the place previously agreed at the time and date indicated on the contract. Cycle Tours Catalonia (Cicloturisme i Medi Ambient) must previously authorize any alteration to this condition, if any. Failure to notify Cycle Tours Catalonia (Cicloturisme i Medi Ambient) will result in the renter being charged a late fee equivalent to the rental of the bike for the time over and above the contract.
2- Renter is responsible for any important damage which may require reparation of bike parts or replacement of accessories and covers the costs of the repair and/or the replacement.
3- In case of MINOR DAMAGES (up to 250€ cost), clients could order a bike protection at the same office.
• Price 5€/day for touring bikes and MTB.
• Price 10€/ day for road bikes and electric bikes.
• Or accept a withholding of 250€ on the Credit Card.
In case of MAJOR DAMAGES over 250€ will not be included and they will be requested to pay the difference.
4- In case of LOST or THEFT of the bike/es the RENTER agrees to pay Cycle Tours Catalonia (Cicloturisme i Medi Ambient) (PRICE PER BIKE): Touring bike: 400 €, Mountain bike 1.000 €, Gravel Bike: 2.100 €, Road bike A (Shimano 105): 2.100€ – Road Bike B (Shimano Ultegra Di2 or similar): 3.500€ – E-bike Touring: 2.100€ – E-bike MTB/Gravel: 3.500€, Tandem: 900 €, GPS: 300€.
5- Because of the cyclist activity, travellers will assume its risks and therefore the agency will not be responsible of the claims for accidents in case you do not arrange the insurances detailed in this contract.
6- In case of the rental of the Road Bike Teammachine SLR ONE or Roadmachine TWO, Cycle Tours Catalonia (Cicloturisme i Medi Ambient) will place a credit card hold, a security deposit, for the amount of 500 €, which will be unblocked after you return the bike without any damage.
7- The renter agrees that he/she will release Cycle Tours Catalonia (Cicloturisme i Medi Ambient) from any and all responsibility of liability for injuries or damages to the user of the equipment listed on this form or to any other person.