Terms & conditions

CANCELLATION PROCEDURE:

If you need to cancel your reservation, you must notify us by sending an e-mail to the corresponding email address:

For tours: booking@cycletourscatalonia.com

For rental: rental@cycletourscatalonia.com 

You must provide the order number in your message.

CANCELLATION CHARGES:

For TOURS and BIKE RENTAL:
– Up to 28 days prior to the arrival date                                25% of the total price of the service
– From 27 to 3 days prior to the arrival date:                       50% of the total price of the service
– After 48 hours prior the arrival date or No-Show:          100% of the total price of the service

1 – CONTRACT CONDITIONS:

  • If the package includes a hire bike, you have to return the bike to our office or to the place previously agreed at the time and date indicated on the contract. Cycle Tours Catalonia (Cicloturisme i Medi Ambient) must previously authorize any alteration to this condition, if any. Failure to notify Cycle Tours Catalonia (Cicloturisme i Medi Ambient) will result in the renter being charged a late fee equivalent to the rental of the bike for the time over and above the contract.
  • Renter is responsible for any important damage which may require reparation of bike parts or replacement of accessories and covers the costs of the repair and/or the replacement.

In case of MINOR DAMAGES (with a cost up to 250€) clients can contract a bike protection at our office:

  • 5€/day for touring bikes and MTB
  • 10€/ day for road bikes and electric bikes

In case the client refuses to purchase the minor damages, we will apply a withholding on their Credit Card:

  • Touring bike: 150€ per hired unit
  • All other bikes: 350€ per hired unit

The withholding will automatically be liberated into their account 7 after days.

In case of MAJOR DAMAGES higher than the amount withheld or covered by the protection, the client will be requested to pay the difference.

In case of LOSS OR THEFT of the bike, the client will be requested to pay CMA the manufacturer’s suggested retail price (MSRP):

Touring bike: 700€ / MSRP                                                                  E-bike Touring: 2.100€ / MSRP

Mountain bike: 700€ / MSRP                                                               E-bike Gravel: 3.500€ /MSRP

Gravel 1: 2.100€ / MSRP                                                                      Gravel 2: 3.200€ / MSRP

Road 1: 2.100€ / MSRP                                                                        Road 2: 3.200€ / MSRP

Road 3: 3.500€ /MSRP                                                                         Road 4: 6.000€ / MRSP

E-Bike Road: 5.000€ / MSRP                                                                E-Bike MTB: 5.000€ / MSRP

GPS: 200€ / MSRP

  • Because of the cyclist activity, travellers will assume its risks and therefore the agency will not be responsible of the claims for accidents in case you do not arrange the insurances detailed in this contract.
  • The renter agrees that he/she will release Cycle Tours Catalonia (Cicloturisme i Medi Ambient) from any and all responsibility of liability for injuries or damages to the user of the equipment listed on this form or to any other person.