Terms & conditions

CANCELLATION PROCEDURE:

If you need to cancel your reservation, you must notify us by sending an e-mail to the corresponding email address:

For tours: booking@cycletourscatalonia.com

For rental: rental@cycletourscatalonia.com

You must provide the order number in your message.

CANCELLATION CHARGES:

For TOURS:

  • Up to 28 days prior to the arrival date                                25% of the total price of the service
  • From 27 to 3 days prior to the arrival date:                       50% of the total price of the service
  • After 48 hours prior the arrival date or No-Show:          100% of the total price of the service

For BIKE RENTAL:

  • Up to 28 days prior to the arrival date                                10% of the total price of the service
  • From 27 to 3 days prior to the arrival date:                       25% of the total price of the service
  • After 48 hours prior the arrival date or No-Show:          100% of the total price of the service

In the event of partial cancellation of bikes or days, the same cancellation conditions above will apply.

LIABILITY

  • We take care of our bikes in order you have the best experience during your stay. Our bikes are oftenly renovated, cleaned and checked before every rental and fully serviced once a year, including the replacement of chains and bearings when needed, so we invite you to take care of them so riders after you can enjoy the same quality of bikes as you do.

RENTAL BIKE CONDITIONS:

  • Bikes must be collected and dropped off at our office. We do not deliver bikes outside our premises.
  • Please bring your passport, driver’s license or photo ID for the bike collection.
  • A collection the evening before the rental starting day is not possible for logistical reasons.
  • Rental bikes cannot be insured so clients are responsible for the rented bicycles and equipment.
  • Clients must check the material and ensure that it is suitable for the intended use.
  • Clients agree rental equipment must be returned in the same condition as it was received.
  • In case of any kind of mechanical problems on the road, we do not offer free assistance on the spot.
  • If you need roadside assistance, a cost of 50 euro per hour of service will apply (subject to availability).
  • Bicycles and mechanical elements may suffer from wear and tear, which cannot always be detected by our mechanics.
  • Clients must inform Cycle Tours Catalonia immediately of any crash or damage. The bicycle must always be checked by us.
  • All repair and maintenance of the bikes will be performed by our team at our shop, or by a third party previously authorized by us.
  • Clients are not allowed to tinker with the bicycles, with the exception of adjusting the saddle height and replacing the pedals.
  • On your last day of rental, please return the bike before 5pm so our staff can check the bike with you.
  • Returning the bike the day after the end of the contract will result on a penalty fee equal to the cost of the first day of your rental.
  • If there is any damage and you did not contract our protection, the applicable fee will be deducted from your €150/€350 deposit.

MINOR DAMAGES / MAJOR DAMAGES / LOSS OR THEFT

In case of MINOR DAMAGES (with a cost up to 350€) clients can:

  • Contract a bike protection at our office (Minor Damage Protection):
    • 5€/day for touring bikes and MTB
    • 10€/ day for road/gravel bikes and electric bikes
  • Or accepting a withholding on their Credit Card:
    • 150€ per touring bikes and MTB
    • 350€ per road/gravel bikes and electric bikes

In case of MAJOR DAMAGES higher than the amount withheld or covered by the protection, the client will be requested to pay the difference.

In case of LOSS OR THEFT of the bike, the client will be requested to pay the client will be requested to pay CycleTours Catalonia the cost industry price:

  • Touring bike: 700€.
  • Mountain bike: 700€.
  • E-bike Touring: 2100€.
  • E-bike Gravel: 2900€.
  • E-Bike MTB: 4300€.
  • Road/Gravel bike 1 (Mechanical Shifter): 2100€.
  • Road/Gravel bike 2 (Shimano 105 DI2 or category): 2500€.
  • Road/Gravel bike 3 (Shimano Ultegra Di2 or similar or premium frame): 4300€.
  • Road 4 (Tarmac SL8 Pro): 6300€
  • GPS: 200€.

Because of the cyclist activity, travellers will assume its risks and therefore the agency will not be responsible of the claims for accidents in case you do not arrange the insurances detailed in this contract.

The renter agrees that he/she will release CycleTours Catalonia (Cicloturisme i Medi Ambient) from any and all responsibility of liability for injuries or damages to the user of the equipment listed on this form or to any other person.